A full technology department, managed as one program

Managed IT Support

Your team gets a direct line to technicians who already understand your network, your vendors, and your history — not a ticket queue that starts from zero every time. We handle the day-to-day so small issues stay small.

What's included

• Unlimited remote and on-site support for covered users and devices
• Proactive monitoring and alerting, not just reactive break/fix
• Documented environment with a real runbook, not tribal knowledge
• Defined response-time SLAs by priority level
• Monthly reporting on tickets, trends, and recurring issues

Microsoft 365 & Google Workspace Administration

From licensing and mailbox configuration to security policies and shared drive structure, we own the administration of your collaboration platform so it stays fast, secure, and cost-efficient as you grow.

What's included

• Tenant configuration, licensing optimization, and cost review
• Mailbox, calendar, and shared mailbox administration
• Conditional access, MFA, and data-loss-prevention policy setup
• SharePoint / Drive structure and permissions governance
• Teams / Google Chat and collaboration tool rollout support

Device & User Management

We manage the full device and identity lifecycle: provisioning new hires in hours, enforcing consistent security baselines across every endpoint, and making sure access disappears the moment someone leaves.

What's included

• Automated device provisioning and configuration (MDM/RMM)
• Standardized security baselines across Windows, macOS, iOS, and Android
• Identity and access management, including role-based permissions
• Same-day onboarding and offboarding workflows
• Asset inventory and lifecycle / refresh planning

Cloud Infrastructure

Whether you're running workloads in Azure, AWS, or a hybrid environment, we design, migrate, and manage infrastructure that matches your actual usage patterns — with cost control and performance both on the table.

What's included

• Cloud architecture design and migration planning
• Infrastructure-as-code deployment for repeatable environments
• Cost monitoring and right-sizing reviews
• Performance monitoring and capacity planning
• Hybrid and multi-cloud connectivity management

Data Backup & Disaster Recovery

Backups are only useful if they actually restore. We design layered backup strategies and disaster recovery plans for your specific risk profile, then test them on a schedule — so a bad day never becomes a bad quarter.

What's included

• Automated, encrypted backups across on-site and cloud targets
• Defined recovery time and recovery point objectives (RTO/RPO)
• Scheduled recovery testing with documented results
• Ransomware-aware immutable backup configurations
• Business continuity planning for critical systems

Cybersecurity Monitoring

Threats don't run on a quarterly schedule, so neither do we. Our monitoring stack watches endpoints, networks, and cloud accounts around the clock, with a clear escalation path when something needs a human.

What's included

• 24/7 endpoint detection and response (EDR) monitoring
• Network and cloud account anomaly detection
• Patch management and vulnerability scanning
• Phishing simulation and security awareness training
• Incident response planning and tabletop exercises

Network Management

From a single office to a dozen distributed sites, we design and maintain networks that are fast, segmented for security, and monitored so you find out about problems before your team does.

What's included

• Network design, segmentation, and firewall management
• Wireless site surveys and coverage optimization
• Site-to-site and remote-access VPN configuration
• Bandwidth and performance monitoring across locations
• ISP and circuit coordination for multi-site operations

Vendor Coordination

Line-of-business software support, ISP outages, hardware warranties — we sit between you and your vendors so your team stops losing hours to hold music and finger-pointing.

What's included

• Single point of contact for ISPs, software vendors, and hardware OEMs
• Warranty and support-contract tracking
• Escalation management on your behalf
• Vendor contract and renewal review
• New vendor and software evaluation support

Strategic Technology Consulting

We act as a fractional technology leadership function — reviewing your environment against where the business is headed, and building a realistic, budgeted plan to close the gaps.

What's included

• Quarterly technology business reviews (TBRs)
• Multi-year IT roadmap and capital planning
• Risk assessments and compliance gap analysis
• M&A / growth technology due diligence support
• Budget forecasting aligned to business priorities